Shipping policy
Shipping Policy
Order Processing
All orders are processed within 3–5 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive a notification when your order has shipped.
Shipping Rates & Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout.
- Domestic (US): Standard shipping typically takes 5–7 business days after processing. Expedited options may be available at checkout.
- International: Delivery times vary by destination, generally 10–21 business days after processing. Delays due to customs are outside our control.
Worldwide Shipping
We ship to customers around the world! Please note that international orders may be subject to import duties, taxes, and customs fees upon arrival in the destination country. These charges are the responsibility of the recipient and are not included in our shipping rates.
Shipment Tracking
Once your order has shipped, you will receive an email with a tracking number. Please allow 24–48 hours for tracking information to become active.
Shipping Delays
We are not responsible for delays caused by weather, carrier disruptions, customs processing, or other circumstances beyond our control. If your order is significantly delayed, please contact us and we'll do our best to help.
Lost or Stolen Packages
If your package is marked as delivered but you haven't received it, please check with neighbors and your local post office first. If you still can't locate it, contact us at [your email address] and we'll work with you to resolve the issue.
Contact Us
For any shipping questions, reach out to us at:
- Email: info@mackeyshop.com
- Website: mackeyshop.com